We get orders packed and on their way pretty quickly! Because of this, we can't amend or combine orders once they've been placed, and we're usually unable to stop them being dispatched.
You can still cancel your purchase. When we're unable to stop an order leaving us in time, your cancellation still stands â you'll just need to return the parcel once it's delivered.
đ Why can't you change or stop my order?
Most orders are picked and packed almost immediately after checkout. Once an order enters our fulfilment system, we're usually unable to reliably make changes or stop it from being dispatched, even if you contact us straight away.
This also applies to orders placed outside warehouse hours. They won't be packed until the next working day, but they're still entered into our fulfilment queue.
That's why it's really important to double-check your items and delivery address before checkout, especially your house number and postcode.
â ī¸ Want to cancel? For most items, you can cancel from the moment you order until 14 days after delivery. Simply let our support team know you'd like to cancel, ideally with your order number. Your cancellation counts from when you send us a clear request to cancel, even if we're unable to stop your parcel being dispatched.
âŠī¸ What happens after I cancel?
Your cancellation still counts, even when we're unable to stop your order being dispatched in time. In this case, you'll need to arrange for the items to be returned to us once they're delivered.
For change-of-mind cancellations, you're responsible for arranging and paying for return postage. This is why we encourage everyone to double-check their items and delivery details before completing checkout.
Please send your return within 14 days of cancelling. You're welcome to open and inspect most items, but please take care of them. Handling or using items more than necessary to inspect them may reduce your refund.
â Good to know:
Returning your whole order? We'll refund your items and the original standard delivery charge.
Only returning part of your order? We'll refund the items you return, but the original delivery charge normally isn't refunded when you're keeping the rest of your order.
We'll process your refund once your return reaches us. If you provide proof that you've sent it back before it arrives, we'll refund you within 14 days of receiving that proof, as required by law. If we manage to stop your order before it's dispatched, we'll refund you promptly, usually straight away. Faulty or incorrect items are handled differently. See our returns guide for more information.