Knowledge base

• Order Support

  Delivery Questions

  • Where is my order?
  • Do orders ship on bank holidays/public holidays?
  • Has my order shipped yet?
  • I haven't received a shipping confirmation email
  • What is my tracking number / ID?
  • Do You Ship To {insert country name}

  See all 8 articles

  General Questions

  • Brexit / EU Changes
  • How do I leave a product review?
  • Can I pick up my order?
  • Can you help with my project?
  • Wholesale Orders
  • COVID-19 / Coronavirus Status

  Order Questions

  • Christmas 2020 Extended Returns Policy
  • Where can I find my invoice?
  • Can I cancel or amend my order?
  • Missing item from order / order incomplete
  • How do I return an item?
  • I can't find my MicroSD card

  Contact Information

  • How do I contact support?
  • Do you have a phone number?
  • How do I email The Pi Hut?

• Product Support

  Raspberry Pi Pico

  • Raspberry Pi Pico has Stopped Working
  • My computer won't detect my Raspberry Pi Pico
  • When will the Raspberry Pi Pico be back in stock?
  • How do I program the Raspberry Pi Pico?
  • What’s the difference between a Raspberry Pi 4 and the Raspberry Pi Pico?
  • Can I run Raspberry Pi OS on a Raspberry Pi Pico?

  See all 10 articles

  Raspberry Pi 400

  • My Raspberry Pi 400 will not boot/is faulty
  • Pi 4 / Pi 400 WiFi problems
  • Can I buy an 8GB Raspberry Pi 400?
  • Can I change the Pi inside a Raspberry Pi 400?
  • Pi400 - Incorrect Keyboard Layout
  • How do I power a Raspberry Pi 400?

  See all 11 articles

  Raspberry Pi 4

  • My Raspberry Pi 4 will not boot/is faulty
  • Headless Raspberry Pi will not boot
  • Why isn't my Raspberry Pi 64-bit?
  • No HDMI output on my Raspberry Pi 4
  • Rainbow screen on the Raspberry Pi
  • Raspberry Pi won't connect to WiFi

  See all 17 articles

  Raspberry Pi Zero

  • My Raspberry Pi Zero will not boot/is faulty
  • Bluetooth not working on my Raspberry Pi
  • No lights on my Pi Zero
  • When will the Raspberry Pi Zero be in stock?
  • Camera doesn't fit a Raspberry Pi Zero

  Raspberry Pi Camera Module

  • Camera Module isn't working
  • Can I use a Raspberry Pi Camera Module with Zoom/Teams/Skype?
  • How do I install/use the Raspberry Pi Camera Module?
  • My NoIR Camera Module Images are Pink?!
  • Grey/Distorted Output with Camera Module

  High Quality Camera

  • High Quality Camera - Blurry Images
  • High Quality Camera - Images are Pink

  Raspberry Pi 7" Touchscreen Display

  • Vertical Lines on Official 7" Touchscreen Display
  • Does the official touchscreen work with the Raspberry Pi 4?
  • Official touchscreen is upside down

  Raspberry Pi Sense HAT

  • Sense HAT not working
  • Replacement GPIO Header for the Sense HAT

  Raspberry Pi PoE HAT

  • PoE HAT Fan not spinning

  Raspberry Pi 3B+

  • My Raspberry Pi 3B+/3 is faulty

  BBC micro:bit

  • micro:bit V2 Accessory Compatibility

  Other

  • Raspberry Pi Kits for Beginners
  • Getting Started with the Raspberry Pi
  • IoT Cricket Technical Support
  • SparkFun Technical Support
  • USB Webcam crashing with Zoom on a Raspberry Pi
  • Witty Pi 3 Rev 2 Firmware Bug

  See all 42 articles

• Account Support

  Password and Account

  • How can I change my email address?
  • How do I change my address?
  • How do I change my password?

  Data and Privacy

  • Review request emails
  • Personal Data & GDPR