Knowledge base

• Order Support

  Delivery Questions

  • Do orders ship on bank holidays/public holidays?
  • Where is my order?
  • Has my order shipped yet?
  • I haven't received a shipping confirmation email
  • What is my tracking number / ID?
  • Do You Ship To {insert country name}

  See all 8 articles

  General Questions

  • Can I pick up my order?
  • Can you help with my project?
  • Wholesale Orders
  • COVID-19 / Coronavirus Status

  Order Questions

  • Where can I find my invoice?
  • Can I cancel or amend my order?
  • Missing item from order / Order incomplete
  • How do I return an item?
  • I can't find my MicroSD card

  Contact Information

  • Do you have a phone number?
  • How do I email The Pi Hut?
  • How do I contact support?

• Product Support

  Raspberry Pi 4

  • No sound output with my Raspberry Pi 4
  • Does the 8GB Raspberry Pi 4 work with an existing Raspbian Image?
  • Does the 8GB Raspberry Pi 4 need a different power supply?
  • My Raspberry Pi 4 will not boot/is faulty
  • Rainbow screen on the Raspberry Pi
  • No HDMI output on my Raspberry Pi 4

  See all 9 articles

  Raspberry Pi 3B+

  • My Raspberry Pi 3 is faulty

  Raspberry Pi Zero

  • No lights on my Pi Zero
  • When will the Raspberry Pi Zero be in stock?
  • Camera doesn't fit a Raspberry Pi Zero
  • My Raspberry Pi Zero will not boot/is faulty

  Raspberry Pi 7" Touchscreen Display

  • Does the official touchscreen work with the Raspberry Pi 4?
  • Official touchscreen is upside down

  Raspberry Pi Camera Module

  • My NoIR Camera Module Images are Pink?!
  • Camera Module isn't working
  • How do I install/use the Raspberry Pi Camera Module?

  PoE HAT

  • PoE HAT Fan not spinning

  Other

  • Incorrect keys on Raspberry Pi Keyboard
  • Lines on Waveshare screens
  • Where is the assembly guide/user guide?
  • Can I use my Raspberry Pi with a VGA monitor?
  • How do I set up the TV HAT?
  • Do you sell Real-time Clocks (RTC) for the Raspberry Pi?

  See all 16 articles

• Account Support

  Password, Data and Account Questions

  • How can I change my email address?
  • How do I change my address?
  • Personal Data & GDPR
  • How do I change my password?