Knowledge base

• Order Support

  Delivery Questions

  • Where is my order?
  • Do orders ship on bank holidays/public holidays?
  • Has my order shipped yet?
  • I haven't received a shipping confirmation email
  • What is my tracking number / ID?
  • Do You Ship To {insert country name}

  See all 8 articles

  General Questions

  • COVID-19 / Coronavirus Status
  • How do I leave a product review?
  • Can I pick up my order?
  • Can you help with my project?
  • Wholesale Orders

  Order Questions

  • Christmas 2020 Extended Returns Policy
  • Where can I find my invoice?
  • Can I cancel or amend my order?
  • Missing item from order / Order incomplete
  • How do I return an item?
  • I can't find my MicroSD card

  Contact Information

  • How do I contact support?
  • Do you have a phone number?
  • How do I email The Pi Hut?

• Product Support

  Raspberry Pi 400

  • My Raspberry Pi 400 will not boot/is faulty
  • Can I buy an 8GB Raspberry Pi 400?
  • Can I change the Pi inside a Raspberry Pi 400?
  • How do I power a Raspberry Pi 400?
  • How to use the Raspberry Pi 400 Power Key
  • Speakers for Raspberry Pi 400

  See all 9 articles

  Raspberry Pi 4

  • My Raspberry Pi 4 will not boot/is faulty
  • No HDMI output on my Raspberry Pi 4
  • Rainbow screen on the Raspberry Pi
  • Raspberry Pi won't connect to WiFi
  • Raspberry Pi dual-display - second screen not working
  • Do you include games in your Raspberry Pi Retro Gaming Kits?

  See all 15 articles

  Raspberry Pi Zero

  • My Raspberry Pi Zero will not boot/is faulty
  • No lights on my Pi Zero
  • When will the Raspberry Pi Zero be in stock?
  • Camera doesn't fit a Raspberry Pi Zero

  Raspberry Pi Camera Module

  • Camera Module isn't working
  • How do I install/use the Raspberry Pi Camera Module?
  • My NoIR Camera Module Images are Pink?!
  • Grey/Distorted Output with Camera Module

  Raspberry Pi 7" Touchscreen Display

  • Does the official touchscreen work with the Raspberry Pi 4?
  • Official touchscreen is upside down

  Raspberry Pi Sense HAT

  • Sense HAT not working

  Raspberry Pi PoE HAT

  • PoE HAT Fan not spinning

  Raspberry Pi 3B+

  • My Raspberry Pi 3B+/3 is faulty

  BBC micro:bit

  • micro:bit V2 Accessory Compatibility

  Other

  • Raspberry Pi Kits for Beginners
  • Getting Started with the Raspberry Pi
  • Raspberry Pi 3D RGB Xmas Tree not working
  • Heatsinks for the Argon Fan HAT
  • Modular Raspberry Pi 4 Case Fitting
  • Edukit #3 wheels are too tight to fit

  See all 25 articles

• Account Support

  Password, Data and Account Questions

  • How can I change my email address?
  • How do I change my address?
  • Personal Data & GDPR
  • How do I change my password?