Knowledge base

• Order Support

  Delivery Questions

  • How does pre-order work?
  • Where is my order?
  • Has my order shipped yet?
  • Do You Ship To {insert country name}
  • I haven't received a shipping confirmation email
  • What is my tracking number / ID?

  See all 10 articles

  General Questions

  • Brexit / EU Changes
  • Why have I not received stock notifications?
  • Can I pick up my order?
  • Can you help with my project?
  • How do I leave a product review?
  • Wholesale/Business Orders

  See all 7 articles

  Order Questions

  • Can I cancel or amend my order?
  • How do I return an item?
  • Where can I find my invoice?
  • Missing item from order / order incomplete
  • I can't find my MicroSD card
  • Christmas Extended Returns Policy

  See all 7 articles

  Contact Information

  • How do I contact support?
  • How do I email The Pi Hut?
  • Do you have a phone number?

• Product Support

  Raspberry Pi 5

  • Missing Screws - Official Raspberry Pi 5 Case
  • I have a Raspberry Pi 5, what else will I need?
  • Which power supply do I need for my Raspberry Pi 5?
  • Will my existing HATs work with Raspberry Pi 5?
  • Can I use an existing Raspberry Pi 4 MicroSD card/image with Raspberry Pi 5?
  • Can I use my existing Camera/Display (CSI/DSI) cable with Raspberry Pi 5?

  See all 8 articles

  Raspberry Pi Pico

  • My Raspberry Pi Pico has Stopped Working
  • My computer won't detect my Raspberry Pi Pico
  • Bluetooth now available on the Raspberry Pi Pico W
  • How do I program the Raspberry Pi Pico?
  • What else do I need to use a Raspberry Pi Pico?
  • What’s the difference between a Raspberry Pi 4 and the Raspberry Pi Pico?

  See all 11 articles

  Raspberry Pi 400

  • My Raspberry Pi 400 will not boot/is faulty
  • Pi 4 / Pi 400 WiFi problems
  • Can I buy an 8GB Raspberry Pi 400?
  • Can I change the Pi inside a Raspberry Pi 400?
  • Pi400 - Incorrect Keyboard Layout
  • How do I power a Raspberry Pi 400?

  See all 11 articles

  Raspberry Pi 4

  • My Raspberry Pi 4 will not boot/is faulty
  • Getting Started with the Raspberry Pi
  • Rainbow screen on the Raspberry Pi
  • Blank Screen with 64-bit Raspberry Pi OS
  • Raspberry Pi won't connect to WiFi
  • No HDMI output on my Raspberry Pi 4

  See all 23 articles

  Raspberry Pi Zero

  • My Raspberry Pi Zero will not boot/is faulty
  • No lights on my Pi Zero
  • When will the Raspberry Pi Zero be in stock?
  • Bluetooth not working on my Raspberry Pi
  • Camera doesn't fit a Raspberry Pi Zero

  Raspberry Pi Camera Module

  • My Camera Module isn't working
  • How do I install/use the Raspberry Pi Camera Module?
  • Can I use a Raspberry Pi Camera Module with Zoom/Teams/Skype?
  • My NoIR Camera Module Images are Pink?!
  • Grey/Distorted Output with Camera Module

  High Quality Camera

  • High Quality Camera - Not Recognised
  • High Quality Camera - Blurry Images
  • High Quality Camera - Images are Pink

  Raspberry Pi 7" Touchscreen Display

  • Re-sizing the Raspberry Pi Touchscreen Display
  • Rotate touch on the Official Raspberry Pi Touchscreen Display
  • Vertical Lines on Official 7" Touchscreen Display
  • Does the official touchscreen work with the Raspberry Pi 4?
  • Official touchscreen is upside down

  Raspberry Pi Sense HAT

  • Sense HAT not working
  • Replacement GPIO Header for the Sense HAT

  Raspberry Pi PoE HAT

  • PoE HAT Fan not spinning

  Raspberry Pi 3B+

  • My Raspberry Pi 3B+/3 is faulty

  BBC micro:bit

  • micro:bit V2 Accessory Compatibility

  Other

  • Argon NEO 5 NVME Troubleshooting Solutions
  • Argon ONE V3/NVME Troubleshooting Solutions
  • Home Assistant Green - Installation/Booting Issues
  • Where is the assembly guide/user guide?
  • SD Card shows incorrect capacity in Windows
  • Product suggestions

  See all 41 articles

• Account Support

  Password and Account

  • How can I change my email address?
  • How do I change my address?
  • How do I change my password?

  Data and Privacy

  • Review request emails
  • Personal Data & GDPR