If your order hasn't arrived yet, please follow the steps below before contacting support:
- Step 1: Check your shipping confirmation email (no email? Click here). It will tell you when your order left our warehouse. If you opted for a tracked service, the tracking number will be on this email too.
- Step 2: Check if the standard number of estimated days has passed since your confirmation email. (You can find the expected delivery timescale for your country and shipping option on our delivery page)
- Step 3: If your order is still not with you after the steps above, please raise a ticket with our support team. They will look into this for you and advise of any known courier network delays.
If you have not yet received a shipping update for your order, please see our "Has my order shipped yet" article.