If your order hasn't arrived yet, please follow the steps below before contacting support:
1️⃣ Step 1: Check your shipping confirmation email
Check your shipping confirmation email (no email? Click here). It will tell you when your order left our warehouse. If you opted for a tracked service, the tracking number will be on this email too.
⚠️ Not received a shipping email? If you have not yet received a shipping update email for your order, please see our "Has my order shipped yet" and/or our "I haven't received a shipping confirmation email " articles.
2️⃣ Step 2: Check the delivery timescale has passed
Check if the standard number of
estimated days has
passed
since your confirmation email.
You can find the expected delivery timescale for your country and shipping option on our delivery page.
3️⃣ Step 3: Still not arrived? Raise a support ticket
If your order is still not with you after the steps above, please
raise a ticket with our support team.
They will look into this for you and advise of any known courier
network
delays.