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Argon NEO 5 NVME Troubleshooting Solutions

Following several queries from customers on the Argon NEO 5 NVME, we have added the following troubleshooting solutions to solve common problems:

**Most problems are fixed by installing the required scripts** Follow the steps on page 10 of the manual.

Argon NEO 5 won't power on

    • Are you using an official Raspberry Pi 27W power supply? We strongly recommend the official power supply for all Raspberry Pi 5 uses
    • Obvious first step - open the case and check all connections and screws
    • Then install the scripts (see above)

Argon NEO 5 won't boot

    • Did you install the scripts on page 10 of the manual? If not, try this first (if you can at this stage)
    • Are you using an official Raspberry Pi 27W power supply? We strongly recommend the official power supply for all Raspberry Pi 5 uses
    • Try adding usb_max_current_enable=1 to your config.txt file (the scripts should do this for you though)
    • Try updating your EEPROM using sudo rpi-eeprom-update -a
    • Are the internal ribbon cables and screws secure? Double-check.
    • Is the base section secured with screws? If not, assemble the case and try again.

Argon NEO 5 NVMe Drive not detected

    • Did you install the scripts on page 10 of the manual?If not, try this first.
    • Try updating your EEPROM using sudo rpi-eeprom-update -a
    • Try adding usb_max_current_enable=1 to your config.txt file (the scripts should do this for you though)
    • Are the internal ribbon cables and screws secure? Double-check.
      • The base section needs to be securely attached to the case
    • Are you using an Official Raspberry Pi 27W power supply? If not, this could easily be the cause of your issue as the Pi 5 may not be allowing maximum USB current unless it detects a capable 5V 5A power supply.
    • Which NVMe drive are you using?
      • The Raspberry Pi 5 appears to have some compatibility issues with certain models of NVMe sticks via PCI-E
      • Nothing definitive has been released by Raspberry Pi, however testing on similar products is producing an initial list of good/bad NVMe drives
      • We have added this information to all of our Argon40 NVMe products - just check the product page for the item you purchased
      • We've also seen reports of some 2TB drives being too chunky (when they have chips on both sides of the stick)

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